Early Telenet customers (like me) may have a Telenet Internet Mono subscription. A while ago, Telenet decided to change their subscription types and didn't allow new subscriptions under the Telenet Internet Mono product. Instead, customers would have to choose Telenet Internet ExpressNet for an almost similar experience. Almost... With a few exceptions, such as 10 Mbps downstream (instead of 4 Mbps) and 256 Kbps upstream (instead of 192 Kbps), 2 IP addresses (instead of 1) and 4 mailboxes (instead of 2). The price of both products is equal.

The good news is that Telenet Internet Mono customers can modify their subscription at no charge. Oh, and if you're using an old cable modem (they'll show you the old and new modem types) that cannot deal with these "high speeds", Telenet will replace your modem... also for free.

Here's a screen shot of the Dutch web page where you can change your subscription:

I'm pretty sure Telenet had some good reasons not to change the Internet Mono product automatically into the Internet ExpressNet product for their customers. But that means that you'll have to do the switch yourself.

Credits for this tip go to Michel Vuijlsteke (link in Dutch) who published this info a few weeks ago.

Tags: Telenet